Returns Policy

2023 February 01

Refund conditions

We at Aqoela are always trying to provide the best services in the form of original products to our users. And we guarantee that the licenses will be activated easily, but if the sent license is not activated and we cannot solve the problem after checking, you will be sent a new license or your money will be fully refunded.

Note: Digital products are non-returnable as they are single-use, unless the key is not valid or does not activate, which is determined after our review, in which case a refund will be issued. We assure our customers that the purchased products are original and can be activated easily. Also, for your convenience, we offer a 7-day refund period in case of dissatisfaction and product defect.

You can contact us for support in one of the following ways:
Live Chat

In which case we do not accept returns!

Note that the user is responsible for choosing the wrong product and "negligent" purchase, and it will not be possible to exchange or refund the money. The product description is fully written. ("Or the purchased product is not compatible with the hardware") We recommend that you always install the desired product on your device as a trial before purchasing it to ensure its compatibility, then proceed to purchase the product.

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